The main functions of Intelligent Commercial Service Robot “R2D2” include delivering the goods to the room, leading the way and publicity information. If the customers cannot find their rooms, R2D2 could lead them to the rooms. If the customers need towels and water in their rooms, R2D2 could also bring them to the customers. R2D2 is capable of using the elevator and contacting the customers in room by themselves. After the appearance of R2D2, the “R2D2 errands for others” can greatly reduces the labor of housekeeping department and Front Office Department, so that the human attendants could save energy to do something more valuable to the customers to better improve the customer satisfaction.
Technology fashion is the most popular fashion element nowadays. A hotel with robot attendants is absolutely fashionable and stylish with modern consciousness to the guests. According to the data, the average daily OTA comment quantity of hotels adopting robot is 27% higher, this is because the robot service has brought surprise to the customers and the customer satisfaction has been obviously increased. “If each of your guests shall post the Moments when they are using your service, so that you will be the entrepreneur of Internet thinking”. According to the data analysis on the specific samples, after using robot, 27 times more customers will take photos in the hotel lobbies. So how to become a hotel with the “Internet thinking”? Just have R2D2.
R2D2 has been successfully hired by the four international hotel groups and five domestic hotel management groups; it is providing service for more than 100 hotels and office buildings including InterContinental Suzhou、Westin Zhujiajian Resoert Zhoushan、Sheraton Zhoushan Hotel 、Renaissance Suzhou Hotel、Hilton Haikou、Crowne Plaza Lanzhou、Crowne Plaza Xuzhou Dalong Lake、Holiday Inn Dahuahongqiao Shanghai、Green Court Serviced Apartment (Green City International)、Tangla Beijing、Grand Metropark Hotels Hangzhou、Yagu Resort、HangZhou ZhongWei Sunny hotel、Mangrove Sanya、Happy Castle International Hotel、Shenzhenair International Hotel、Sogo Beijing, Tianjin Administrative Service Approval Center etc.